Using Tickets
- Ticket Basics
- Replying to tickets and adding private notes
- Tickets in the folder view
- Searching
- Working with customer profiles
Knowledge Bases
Messengers
Ticketing Setup
- Building ticket queues with smart folders
- Automating workflows with triggers
- Improve productivity with macros
- Setting up signatures
- Managing mailboxes or teams using inboxes
Knowledge Base Setup
Account & User Management
- Two Factor Authentication
- Billing and payments
- Transfer Ownership
- Changing your Help Desk ID
- Closing your account