• Contact Us

Using Tickets

  • Ticket Basics
  • Replying to tickets and adding private notes
  • Tickets in the folder view
  • Snooze tickets to make busy inboxes manageable
  • Searching
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Knowledge Bases

  • Using your knowledge base
  • Organizing knowledge base articles
  • Formatting article content
  • Building an internal knowledge base

Messengers

  • Messenger basics
  • Installing the widget on your website
  • Chatting with your customers
  • User specific chat preferences
  • Managing messengers

Ticketing Setup

  • Building ticket queues with smart folders
  • Automating workflows with triggers
  • Improve productivity with macros
  • Setting up signatures
  • Managing mailboxes or teams using inboxes
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Knowledge Base Setup

  • Managing knowledge bases
  • Setting up a custom host name
  • Customizing your knowledge base website

Account & User Management

  • Two Factor Authentication
  • Billing and payments
  • Transfer Ownership
  • Changing your Help Desk ID
  • Closing your account
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