Inboxes
- Ticket Basics
- Replying to tickets and adding private notes
- Creating a new ticket
- Tickets in the folder view
- Snooze tickets to make busy inboxes manageable
Knowledge Bases
- Using your knowledge base
- Organizing knowledge base articles
- Formatting article content
- Building an internal knowledge base
- Setting up knowledge bases
Messengers
- Messenger basics
- Installing the widget on your website
- Chatting with your customers
- Customizing the messenger
- User specific chat preferences
Reporting
See all 6Inbox Setup
- Building ticket queues with smart folders
- Automating workflows with rules
- Improve productivity with macros
- Setting up signatures
- Managing mailboxes, brands, or languages using inboxes
Account & User Management
- Two Factor Authentication
- Billing and payments
- Transfer Ownership
- Changing your Help Desk ID
- Closing your account