Working with Tickets
- Ticket Basics
- Replying to tickets and adding private notes
- Creating a new ticket
- Tickets in the folder view
- Snooze tickets to make busy inboxes manageable
Knowledge Bases
- Using your knowledge base
- Organizing knowledge base articles
- Formatting article content
- How to publish an article
- Building an internal knowledge base
Messengers
- Messenger basics
- Installing the widget on your website
- Chatting with your customers
- Customizing the messenger
- User specific chat preferences
Phone Calls
- Managing phone calls in Enchant
- Receiving a phone call
- Making a phone call
- Understanding call queues
- Transferring calls to other users
Inbox Setup
- Building ticket queues with smart folders
- Automating workflows with rules
- Improve productivity with macros
- Setting up signatures
- Managing mailboxes, brands, or languages using inboxes