Working with Tickets
- Ticket Basics
- Replying to tickets and adding private notes
- Creating a new ticket
- Tickets in the folder view
- Snooze tickets to make busy inboxes manageable
- Searching
- Adding and downloading attachments
- Working with customer profiles
- Forwarding a ticket
- Splitting a ticket into multiple tickets
- Merging tickets from the same customer
- Removing sensitive content from messages
- Keyboard Shortcuts
- Collision detection
- Use @mention in private notes
- Following a ticket
- Changing the customer on a ticket
- Working with multiple teams & departments using inboxes
- User specific ticketing preferences
- What your customers see
- Digging deeper into a ticket
- Handling spam and unwanted tickets
- Move Faster with Macros
- Working with tickets while on the go
- Collaborate using drafts
- Input Formatting Options (Rich WYSIWYG vs Legacy Markdown)
- Unified Inbox
- Schedule a response to be sent later
- Managing Instagram Conversations in Enchant