What your customers see
Emails sent by Enchant look like normal emails to your customers. There are no visible ticket numbers and there's nothing to login to.
Our approach is to keep your customers in an environment they are familiar with (email) and not pull them into the world of your ticketing system. After all, the last thing they want is to learn to use your support portal when they're already trying to solve other problems.
Behind the scenes, your team has a powerful collaborative communication platform to ensure nothing slips through the cracks!