The search bar is available anywhere in the ticketing interface. Search for tickets by typing any combination of words that appear in the ticket.
You can also search for tickets by:
- customer email address or name (eg: firstname.lastname@example.org)
- ticket number (eg: 42)
- label (eg: billing)
The search tab has advanced search filters accessible from the sidebar. These are more precise than using the search bar alone.
By default, the advanced search has a filter enabled to limit the search to the last 6 months of tickets only. Remove this filter to include older tickets in your search results.