Setting up signatures

Enchant signatures are split into two parts:

  • Inbox signature: for team/department specific portions
  • User signature: for user specific portions

All replies use an Inbox signature. If your team uses a standard signature, this is where it would go. Additionally, user signatures are enabled using special placeholders in the inbox signature.

Placeholders in signatures

Inbox signatures support the following user placeholders:

  • {{user.name}}: The full name of the user writing the reply
  • {{user.first_name}}: The first name of the user writing the reply
  • {{user.last_name}}: The last name of the user writing the reply
  • {{user.id}}: A unique identifier for the user, useful when creating links that integrate with external systems
  • {{user.signature}}: The user's personal signature is inserted where this is placed. When this placeholder is not used, user personal signatures are effectively disabled

Inbox signatures also support the following ticket placeholders:

  • {{ticket.id}}: A unique identifier for the ticket, useful when creating links that integrate with external systems
  • {{ticket.number}}: The ticket number as seen within Enchant. Use this to provide a reference number to your customers

Formatting in signatures

Enchant uses codes similar to markdown for formatting.

Including your logo

Once you upload your logo to your website, you can include it in your signature using the formatting code for images.

As an example, here's a signature that displays a logo:

Cheers,
{{user.first_name}}

![img](http://your-website.com/path/to/your/logo.png)

And here is how this signature looks when writing a reply:

Including a ticket number for reference

The ticket number has it's own placeholder. You can include it in the signature like this:

Cheers,
{{user.first_name}}

Your reference number is: #{{ticket.number}}

Multi brand signatures

In a multi-brand setup, each inbox represents a different brand and would be setup with a brand specific signatures like so:

Regards,
{{user.first_name}}

Brand Inc
support@brand.com
http://www.brand.com