Inbox Setup
- Building ticket queues with smart folders
- Automating workflows with rules
- Improve productivity with macros
- Setting up signatures
- Managing mailboxes, brands, or languages using inboxes
- Enhance customer profiles with data from your internal systems
- Categorize tickets with labels
- Auto reply to acknowledge receipt
- Never repeat yourself with canned responses
- Collecting satisfaction ratings
- Getting your email into Enchant
- Options for sending emails from Enchant
- Unified Folders
- Shared canned responses
- Shared labels
- Using Rules to implement SLAs
- Custom SMTP via Gmail or Google Workspace
- Inboxes vs Channels vs Aliases to manage multiple email addresses
- How do channel-less inboxes work
- Managing Email conversations in Enchant
- Managing Twitter conversations in Enchant
- Managing Facebook Messenger conversations in Enchant
- Managing SMS conversations in Enchant
- Managing WhatsApp conversations in Enchant