Inbox Setup

• Building ticket queues with smart folders
• Automating workflows with rules
• Improve productivity with macros
• Setting up signatures
• Managing mailboxes, brands, or languages using inboxes
• Enhance customer profiles with data from your internal systems
• Categorize tickets with labels
• Auto reply to acknowledge receipt
• Never repeat yourself with canned responses
• Collecting satisfaction ratings
• Getting your email into Enchant
• Options for sending emails from Enchant
• Unified Folders
• Shared canned responses
• Shared labels
• Using Rules to implement SLAs
• Custom SMTP via Gmail or Google Workspace
• Inboxes vs Channels vs Aliases to manage multiple email addresses
• How do channel-less inboxes work
• Managing Email conversations in Enchant
• Managing Facebook Messenger conversations in Enchant
• Managing SMS conversations in Enchant
• Managing WhatsApp conversations in Enchant