What is Enchant AI

Enchant AI is an add-on that brings the power of artificial intelligence to your customer communications.

By leveraging a sophisticated training process that draws insights from multiple data sources, Enchant AI develops a nuanced understanding of your business and domain.

This is no generic AI. It's purpose built to accelerate customer communications.

Learn more about AI data sources.

Enchant AI's insights are used to power AI Writer, which speeds up your team by generating accurate, relevant and natural sounding draft responses to customer messages.

Learn how to use AI writer.

Enchant AI is a paid add-on to Enchant, split into two separate add-ons:

• Enchant AI: this covers the base functionality of Enchant AI and enables AI Writer with the knowledge base source
  

• Enchant AI conversations data source: this enhances Enchant AI with insights gathered from your past conversations
  

Both add-ons are available to use under a beta program.

Enchant AI and AI Writer are available at no cost with daily usage limits.
Enchant AI conversations data source is only available under a paid beta.

Pricing will be announced in the future.

We recommend the following process to adopt Enchant AI:

1. Enable Enchant AI from the billing tab
   

2. Add an AI Source for knowledge base (Settings -> Inbox -> AI Sources)
   

3. Load useful content like policies or relevant product details into the knowledge base (the content needs to be public, but you don't need to link to it from your website)
   

4. Start using the AI Writer button, which will use the knowledge base to generate responses
   

After completing initial testing of AI Writer with knowledge base, you should have an understanding of what the technology can and cannot do for your specific business (and the kind of questions your customers ask).

At that point, you can consider using the AI conversations data source, which will make the AI smarter.

To enable Enchant AI, head to the billing tab and click the checkbox beside Enchant AI.

At this time, we are manually enabling this add on. Please contact us for details.

Learn more about the Enchant AI conversations data source.

Any data you provide for training Enchant AI will only be used to train models that are used in your Enchant account. The data will not be used to train models used by other teams or to train shared models. When we do send data to a third party (like OpenAI), we will have agreements in place to ensure your data is not being used by the third party for training their models.