Categorize tickets with labels

Labels provide a powerful way to categorize tickets in Enchant. They can be used in folder configurations & automated triggers to help implement custom business workflows. Enchant also provides label based reporting.

Managing Labels

You can add and update labels in the settings tab. Each inbox has it's own set of labels but they are automatically shared between inboxes if they have the same name.

From the bottom left corner of the screen, click the cog icon on app navigation bar.

From the sidebar on the left, click on Inboxes option under the Product section:

For a specific inbox, click Labels

Adding a label

From the top right of the labels page, click the Add Label button.

From here, you can name your label and select a color. You can even add Unicode characters to label names and enhance it with meaningful picture icons.