Building an internal knowledge base

An internal knowledge base is one that can be seen by your team but not your customers. This is perfect for training manuals, company policies or other internal documentation.

Creating an internal knowledge base

In Enchant, an entire category can be marked internal. When you do this, all sections and articles under that category are only visible to your team. You can add internal categories to a pre-existing knowledge bases or create a new knowledge base for internal documentation.

1

From your knowledge base home page, click Add Category

Or, from anywhere else within the knowledge base, open the drop down at the top right and click Add Category

2

Give it a name and set visibility to Internal

Using an internal knowledge base

For the most part, working with an internal knowledge base is the same as working with a public knowledge base. The only difference is that internal articles do not have a "View" button since they cannot be viewed from the public website.