Managing messengers

The Enchant messenger is the ultimate customer support widget that brings live chat, knowledge base and a contact form into a single place for your customers.

Manage messenger configuration

Add and update messengers in the admin area.

1

From the top right of the navigation bar, click the cog icon.

2

Click on 'Messengers'

Basic settings

  • Name: The name of your knowledge base. This name used in the header of the knowledge base website.
  • Theme Color: The primary color of the links and navigation bars on the website.
  • Features: Disable live chat in this messenger to use the messenger just as a knowledge base and contact form.
  • Associated Inbox: Chat requests and chat transcripts will be routed to the selected inbox.
  • Embed Code: Displays code to embed on to your website to show the widget.
  • Show: When to show the messenger widget.
  • Knowledge Base: Content from the selected knowledge base will be displayed in the messenger widget.

Contact form settings

  • Greeting: Message that's displayed above the contact form.
  • Successful Submission: Message displayed after succesfull submission of the contact form.

Live chat settings

  • Greeting: Message that's displayed above the chat form.
  • Name Format: Controls how the user's name is displayed when chatting.

The following placeholders are available for name format:

  • {{user.first_name}}: The first name of the user chatting with the customer.
  • {{user.last_name}}: The last name of the user chatting with the customer.
  • {{user.first_initial}}: The first initial of the user chatting with the customer.
  • {{user.last_initial}}: The last initial of the user chatting with the customer.