Managing knowledge bases

A knowledge base contains your support content. It can either be used to show the content to your customers as a public facing website or to provide internal content for your staff.

Manage knowledge base configuration

Add and update knowledge bases in the admin area.

1

From the top right of the navigation bar, click the cog icon.

2

Click on Knowledge Bases.

Basic settings

  • Name: The name of your knowledge base. This name used in the header of the knowledge base website.
  • Theme Color: The primary color of the links and navigation bars on the website.
  • Associated Inbox: The knowledge base will only be accessible to members of this inbox. Also, any contact form submissions will head to this inbox.

Website settings

  • Enabled: The public website is only available if enabled. You can disable this if you're only using an internal knowledge base.
  • Subdomain: The default address of the help center website.
  • Custom Domain: If enabled, this will replace the subdomain address. Note that setting a custom domain requires a DNS CNAME entry.
  • Contact Form: Enable a contact form on the knowledge base or not.
  • Messenger: Selected messenger widget will be automatically loaded on this knowledge base website.
  • Advanced Options: Displays advanced website customization options.