Managing knowledge bases
A knowledge base contains your support content. It can either be used to show the content to your customers as a public facing website or to provide internal content for your staff.
Add and update knowledge bases in the admin area.
- 1
From the top right of the navigation bar, click the cog icon.
- 2
Click on Knowledge Bases.
- Name: The name of your knowledge base. This name used in the header of the knowledge base website.
- Theme Color: The primary color of the links and navigation bars on the website.
- Associated Inbox: The knowledge base will only be accessible to members of this inbox. Also, any contact form submissions will head to this inbox.
- Enabled: The public website is only available if enabled. You can disable this if you're only using an internal knowledge base.
- Subdomain: The default address of the help center website.
- Custom Domain: If enabled, this will replace the subdomain address. Note that setting a custom domain requires a DNS CNAME entry.
- Contact Form: Enable a contact form on the knowledge base or not.
- Messenger: Selected messenger widget will be automatically loaded on this knowledge base website.
- Advanced Options: Displays advanced website customization options.