User access permissions

A user is someone on your team that has login on Enchant. You can configure what level of permission they have in the system. There are three primary access levels roles:

• User: Can respond to tickets and use features enabled by admins.
  

• Administrator: Can do everything a user can. Can change both global an inbox level settings. Learn how to make a user an administrator.
  

• Owner: Can do everything an Administrator can. Can also access the billing tab and is point of contact for any account issues. There can only be one owner. Learn how to change the account owner.
  

There are some additional roles enabled with the Advanced Security add-on:

• Inbox Admin: Can do everything a user can. Can also manage the settings and configuration of selected inboxes.
  

• Restricted User: Can only view and work on tickets assigned to them.
  

You can add control what a user can do within an inbox by customizing the access permissions from the setting tab.

From the bottom left corner of the screen, click the cog icon on app navigation bar.

From the sidebar on the left, click on Inboxes option under the Product section and select the inbox on the right.

Click Permissions from the sidebar menu. From this page, you can choose whether the users (who are not admins) should be allowed to perform certain actions within the inbox:

• edit the private notes on tickets after saving them
  

• create, modify and delete labels
  

• create, modify and delete canned responses
  

• create, modify and delete macros
  

• create, modify and delete rules
  

Note: Global admins can always perform these actions regardless of inbox level access settings.