Setting up a custom host name

Help center websites can be setup to use a custom host name from inside the help center configuration. In order to use a custom host name, you will need to add a CNAME record in your DNS settings pointing your host name to the provided .enchanthq.com subdomain address.

1

From the top right of the navigation bar, click the cog icon.

2

Click on Knowledge Bases.

3

Click on the name of your help center to open up the help center settings.

4

Add your custom host name in the Custom Domain field.

5

Add a CNAME record in your DNS settings pointing your custom host name to the .enchanthq.com subdomain. In the example above, that would be from help.your-domain.com to you.enchanthq.com.

The CNAME record would be setup through your DNS provider. Here are guides on how to do this for some popular DNS providers: